BAD SERVICE,*********** CALL CENTRE AGENTS.

I have been trying to remove a block(parental block) on my tablet for sometime now. I went to an autopage branch last year and I was told that vodacom must remove this block. I went to vodacom this year and was told to go to autopage because the tablet has been softlocked by them. I immediately went to autopage and they booked my tablet with the head office and gave me a refference no *** and promised that it will be sorted withing 2-24 hours.(The date was the 15th). On monday the 18th I phoned the head office on *** many times,I was cut off many times before I at last spoke to a consultant who told me its her first time to hear about what Im saying.Instead of trying to assist me she hung up.I dialed again and again until I spoke to another lady who sent me a form to fill in.I filled the form and sent it back to them on 19/01/2016. They sent an email and said it will be removed within 2-24 hour but today is the 21st and Im still struggling to go to many sites on my tablet. Im so UNHAPPY with their service and I wouldn't recommend anyone to use their service,when you take a contact all is well but when there are problems you struggle to get them sorted.THIS IS NOT A FIRST