Bad Service in resolving billing account queries

After numerous failed attempts at the Cresta Branch to resolved the TWO Cell phone contracts queries. On the 08 September 2015 at 15h00 the queries were officially lodged at the Head Office with the agent Thuletu. We were promised that we would receive a response after 7 working days. We are now 17 weeks later and still no response<br> <br> On the 27-11-2015 at 1:25pm I logged the same query with the [Email Removed] On the same day I received an online response that my request has been forwarded to the Accounts department for further assistance and a response will be given shortly. On 30-11-2015 Task no950575 was closed. NO feedback from the Accounts department and NO refund paid to us.<br> <br> BLACKBERRY BIS charged on a Samsung from Aug 14-May15. Monthly charge R51.75 x10 mnths = R475.77. The agent confirmed a credit request for about R700 that was sent for approval on the 31 Aug 15 and would be paid to our account. To date no payment was made.<br> <br> Samsung Tab ****** in Apr14. Since Apr 14-Feb15 there were NO content usage charged then Mar15 - Sept15 there was content usage of R861. Itemised bill shows INTEG014. A ***** request log with IT trace device where sim card was activated