Bad service i received

I received very bad service and after what happened I will not recommend auto page to anyone. I have a account for more that 18 years and the account was always paid on time. On the second my account was put on stop supply and I only found it out when I needed to phone as I was stuck on the freeway with my child in my car. I had to walk about 4 km with my child and get a pay as you go air time to phone Auto Page. I have started just after 3 o clock holding on for one person after the other and each time I had to explain over and over all on my expense. Please take note that no one phoned me or sms me from Auto Page notifying me of their action and it was only the second of the month not even close to the 7th that is the cut of time for payments. The customer service advisers put you on hold for long periods on the callers account. And up to date my problem is still not fixed. Do we really have to pay for these type of service. I can't wait for my contracted to end I think after more than 18 years its time to say good bay to Auto page and MTN