Bad service!! how long must one wait for a repair!

I upgraded in October of last year 2014. I had my phone about 3 months then it started giving me problems, When making and receiving calls People can't hear me. So it went in for repairs.<br> <br> Did not have it back a month and it gave me the same problem so I sent it back to Witbank branch on 07/04/2015.<br> I have not heard a word from Autopage regarding my phone. Upon phoning Witbank the people there only told me that its in for repairs (like i don't know that). So i phoned the JHB H/O and they told me that the phone only came in for repairs on the 29/04/2015. Almost a Month after it was handed in, and they still don't know how long it will take! Phoned a different department only to be told that the phone is beyond repair, and Witbank should sort it out. But how can they sort it out if they are so *********** not to even tell me the status of the progress? <br> <br> But they are very quick to phone to offer you a new line and additions. My children handed document to do a change of ownership from my name to theirs Last year August twice already and that has still not been done as well !!!<br> <br> PATHETIC SERVICE!!!<br> <br> *** <br> JOB-R 404365/R