Bad Service from Bloemfontein branch and call cent

Good day<br> <br> I would like to lodge a complaint first at the Bloemfontein store specific Jenny. On 25/8/15 we went to the store to report the ****** phone. We gave her the case nr 4/8/2015. ITC nr ***2.<br> She said that if she needed anything else she will let us know before the end of that business day. We explained to her that we are leaving for holiday that night and that we needed to know before end of the day.<br> She never phoned us to request any further documents so we asumed all was in order. She also advised us that if everything went great we will recieve phone on Tuesday 01/09/15. Returning this morning I tried to phone her no answer. Then phoned the insurance department 10:15 after holding for more than 10 min while they search for the claim only to let me know they never received anything from the store.<br> <br> Second on 28/8/15 I had to call in 3 times to your call centre to activate my sim after she said that it will only take 48hrs max. This was already 72hrs later phone not onn yet. The first call I did not take reference nr but for call 2 & 3 I did. Phone only onn after third call and another 24hrs later.<br> <br> 1. Ref nr<br> SIMPIWE 28/8/15 14:06<br> <br> 2. Ref nr<br> Fanele 29/8/15 07:40<br>