JS
Jani S

1 reviews | Active since Nov 2015

22 Nov 2015, 09:36

Bad service from Auto page due to their system!!!

On the 14th of October my Cell phone got ******. I phoned in to block my phone. That same day I went to Randburg Autopage where I receive a new sim. I phoned every day for 7 days, when into the branch twice....on the 21st my sim got activated with my data still not working. After phoning Autopage once again they said I have to Phone MTN. After phoning them they said tat I have a Bill of R 151 000 outstanding????? Beats me how I would have been able to get a bill like this if my Sim wasn't even activated. I then had to fill in an Affidavit, send in a Copy of my ID and send them the police case number. Still I have an outstanding bill of R 151 000 against my name? I have since phone Autopage account department more than 7 times with no response what so ever. Further to this I have had various rude phone call from their Accounts department demanding I pay the outstanding amount of R 151 000. My subscription has now been suspended???? I cannot use my phone due to the poor service of Auto page. I have been a customer of Autopage for 15 year. My contract expires on the 12 of DEC and will never in my life use Autopage again!!!! This is definition of character!

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Replies (1)
Autopage
Autopage's reply01 Dec 2015, 10:53
Official
Hello Jani Walters,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage