Bad Service for a loyal client.

I've been a customer with Autopage for over 13 years now, and I have given them business of more than R100000, and believe the way I am being treated is not fair at all.<br> <br> I've recently taken a new Iphone 6 Plus contract with Autopage, its been just over 5 months and my iphone has stopped charging. It only charges when the phone is off. This has been quite annoying as my business's are run through my phone. I took the phone through to the Sandton store to ask for a replacement, as the phone is still in warranty, firstly I was told that this is not possible, then I was told that the phone has to be checked in for 4-5 weeks, and that it is not possible to get a loan phone in the interim. I find this completely unacceptable, as why can I not get a new replacement phone as my phone is in warranty? or if is to be fixed, why can I not receive a loan phone?<br> All my business are run from my phone, and for me not to have it for 4-5 weeks is going to cost my companies money...IF this is how a loyal customer of so many years are treated....I shudder to think how new customers are treated....<br> <br> [Email Removed]<br> <br>