BAD SERVICE-Cancelled instead of switch to prepaid

I logged a call on 29 January requesting my line be switched to prepaid AND NOT CANCELLED - specifically spoke to Bianca at cancellations. She assured me that on 14 Feb my line will switch to prepaid. A RECORDING OF THIS CONVERSATION SHOULD BE ON YOUR RECORDS - AS YOU LOVE RECORDING TO PROTECT YOURSELFS - LETS SEE IF YOU USE IT TO PROTECT CUSTOMERS!!!<br> On 14 Feb, my line was dead and said NO SERVICE - and when you phoned it said this number does not exist on MTN network. This is my business line, than i wanted prepaid as i receive client enquiries on it.<br> On calling the Customer service on sunday 14 Feb, she assured me it will come on again.<br> Monday i place a call to cancellations - who informed me the line was cancelled and not switched. I demanded to speak to Bianca. She then very irritated with me because \SHE MADE AN ERROR\" said \"things happen\" NO THINGS DONT HAPPEN - NEGLIGENCE HAPPEN<br> As a result - I am still not reconnected - and i have had a loss of business income resulting from this, because clients think i have closed down. If i am not compensated in a proper manner for this, i will take it legal with Suing Autopage Cellular for a loss of income over this "