Bad service Autopage

On Friday the 30th January 2015 two transactions went of account for my cell number and somebody else's. I did contact the call center and they confirmed that the other amount was for somebody else's. They also confirmed that they will ask the accounts department to investigate. Requested an refund and no confirmation was received on this<br> <br> I phoned the 11/03 again and no one could help me. A lady in the legal department said that she will phone me back. <br> <br> I've requested that they remove my bank account details and that I will pay this in every month. They also need to confirm why my account details are loaded on somebody else's contract. I did request this on email. No one was committed to do this. <br> <br> Today I phone again and they kept me 37 minutes on the line before cutting me off. I havent received a statement or and confirmation that my banking details was removed.<br> <br>