Bad service and no feedback

I have been trying to query an account for the last 2 months and has had little to no help sorting this out.<br> My mom phone was blocked in March because for some reason she used 8gig of data in a few days. Autopage informed us that they have blocked the phone because of the high data usage, when I asked how it was possible to use so much data in such a sort time they just told me that it was internet usage and we wont be able to do anything unit we receive the account. We received the account in April and have several attempts to get hold of someone via email to help, but no response, I even went to there Facebook page and asked for help where the person responding told me they will get someone to contact me. We have not paid the account and will not pay the account until someone responds. Autopage has even gone so far to handing us over to dept collecting without even finding out why we don't pay. <br> I really hope that after this I get some response from Autopage<br>