Bad service all round!!

I wish my issue was only about billing, but instead its about customer service, lack of accountability, *********** call centres and so much more.<br> <br> In April 2014 I received a rather high data bill and I was adament for this not to happen again. I phoned the call centre and asked if I could cap my data. They sent me a form which I completed and sent back. They did mention that it wasn't 100% accurate as the data information was delayed, but that it would still kick off, once in excess of my 2GB. The agreement was R50 more than 2GB should disconnect me. All was well until I noticed that they deducted R3287.67 from my account in Dec 2015. Upon checking prior months, they also deducted R921.53 + R1558.19 in October and November. The original account was R270. You would think that they would pick up that it has exceeded R50 more than R270 before it gets to R3000 but evidently not.<br> <br> I emailed them and they responded that data can't be capped or controlled and that the call was closed. Since then I have phoned 5 times. Spent more than an hour on hold, got cut off 4 times and have not had the priviledge of speaking to a manager. <br> <br> So much for their company value of customer delight!