Bad Service

Submitted my S4 Samsung phone for screen replacement on 01/01/2015 at Autopage , Midrand. My Nashua Mobile account was taken over by Autopage.No feedback untill tha 17th Jan. to inform me that Autopage is waiting for insurance approval. Been to Autopage twice since then , the last time being one week ago , only to find out that date of damage was not complete on the claim form. I wrote \December"but did not specify the day of damage. As far as i know Samsung will replace the first screen of the S4 for free? Maybe I should have taken it directly to Samsung? It has now been a week since inserting the date on the claim form "