Bad service

I have lost my phone on 15 March. I have reported the phone at Altech Autopage Menlyn with Cindy, she advise me that she is unable to do a sim swop, they can only do queries until Vodacom takes over. This was unaceptable and I have asked her to phone Head office, they could do only the blacklist and all the systems have being shut down to do the sim swop and insurance...I just have to wait until Vodacom takes over on 20 March 2016. Surely they still have to give support/service until the 20th. Now I just have to wait?????? I pay my phone/insurance and need it now, not 5 days from now...will Vodacom also just say they could not help me because Autopage were supposed to do their work??? I have waited an hour for the area manager Donavan to call me in the shop...it seems if they just dont care!!!!!