Bad Service

Mnr JNC Taljaard died in March 2015 and since then we are trying to transfer the cellphone contract to his wife's name and cancel his contract. We have send the completed documents many times and even handed it in at the Autopage office in Potch. On 22 October we received confirmation that transfer was approved but the phone was cut off. They said that we must wait 24 hours and till today we are still waiting. When I phone today they said that the transfer was not done and that we must wait again. HOW LONG MUST WE WAIT? This is costing us a lot of money with each phone call we make to Autopage and still no one can help us. When I asked if I can speak to the transfer department, they say that that department does not accept calls. THIS IS PATHETIC.