Bad Service

Since I received the iPhone 6 from your greenstone branch in February, the iPhone 6 handset has been very temperamental when charging. When it is plugged in 2/3rds of the time it does not charge. It is a continual ongoing battle to get the handset to charge.<br> We have tried to address this problem at home by swopping the cable and the charger with other Apple devices but to no avail. The problem must by process of elimination be with the device and not the charger or cable as other devices charge without problems.<br> We have taken the handset into the altech autopage branch at greenstone to be advised that the process could take up to 3 months to be resolved with your customer services during which time I would be without a cellular phone. 3 months is unacceptable.<br> They suggested we first get the device checked out at any of the Apple istores which has since confirmed the issue but they say it must be sorted out with our service provider.<br> Please can you replace the iPhone with a new working iPhone 6 or alternatively supply me with a loan iPhone 6 while my device is being repaired? We emailed the service desk (reference number 880339) and have received no response.