Bad Service

I upgraded my phone at head office but did not activate the sim card, this was done at the reds mall in centurion. The sim card took over a week to activate and once it was activated on a Friday night at 8pm. I received a call the next day and realized that the phone was faulty and we took the phone to the centurion mall. I received a phone call on Monday letting me know that Autopage is refusing to exchange the phone because it was past the 7 day period. <br> <br> I refuse to accept a phone that needs to be fixed when I could not use the phone to confirm that it was faulty because autopage took over a week to activate the sim card. I have logged calls on the internet and phoned the call centre numerous times and each time someone promises to get back to me or puts me through to another person. <br> <br> The service received at the reds Mall from Jacqueline was shocking but autopage head office is compounding the issue with bad service from their consultants.<br> <br> Thank you,