bad service

I did not recieve an invoice at the end of the month so I phoned a few days later for the account which was then maild to me. After that I received a notification that my account has to be paid immediately or my services will be suspended that was on the friday I was gone for the weekend so I could not make the payment then on monday I paid the account the first thing at 9:40 the payment went through at 11:40 my account was suspended. After that I phoned autopage and confirmed that the account has been paid I was told my phone will be reconnected later that after noon I phoned again and was told it has been sent for reconnection and thats they are having a problem with the network. On Tuesday morning my line was still not connected I phoned again and after 19 minutes the phone was eventually answered and was ensured that it will be connected at 2pm the same was told to me at 5pm I phoned again the agent was rude and told me my line will be activated in 15 minutes I also asked to speak to a sinior personal and was asked why it is now 22:33 and my phone Is still not conected this is not the service one would expect after being a customer for more than 20 years.