Bad Customer Service with no feedback

On 21 July 2015, I logged a query to Altech Autopage regarding my account. I noticed on my bill I have a total of R396 in unbilled calls due to be paid on my account. These unbilled calls and R396 was mainly due to internet usage of 443349KB (R297.66) on 19 July at 04:47am which still falls within the Night Owl Period. I do not understand how i can be billed for internet usage at 04h47 am if i still had 411.92 MB in Night Owl data available to use. I received an update from them they escalated to the accounts department with Please note that a response will be given shortly. Ref: Task number 77985. <br> <br> On 29 July after hearing nothing further from them I had to create another Request to obtain feedback to which they advised: Kindly note that the turn-around time for a billing dispute to be resolved by the Accounts Department is 7-14 days. We cannot prioritize the query to critical as yet as it is still within the turn-around time<br> <br> It has now been 18 days since I last used my Contract as I refuse to use the data.& since I logged my query, with no new update since 29 July. <br> <br> Since they took so long to resolve this issue, my new data came in for August and i cannot even use that data<br>