1 reviews | Active since Mar 2015
BAD CUSTOMER SERVICE OR NO CUSTOMER SERVICE!!
I have received a sms stating that my cell phone bill is R4001.47, when I have inquired about this my line was suspended with no reason. I then went online to check my unbilled data and found that I was billed as follow:<br> <br> At 03:19 PM I have used 143221KB and was billed R121.47<br> At 06:36 PM I have used 139050KB and was billed R1814.07 ????<br> At 07:27 PM I have used 319584KB and was billed R1119.10 ????<br> At 11:03 PM I have used 116098KB and was billed R234.35<br> <br> Something seriously doesn't make sense with their billing, I am paying R694.97 more at 06:36PM for 180534KB less data used compare to 07:27PM? Also how could they invoice me at 03:19PM for 143221KB used R121.47 and at 06:36PM for 139050KB which is less than 03:19PM, they invoice me R1814.07??? <br> <br> I have forwarded emails to customer service, credit control and when I spoke to the call centre no one seem to know whats going on and transferred me from one consultant to another.<br> <br> What should one do to get positive feedback from Autopage, buy shares? Think I should seek legal advice, sure there must be a law protecting the consumer against above mentioned!!<br> Pitty I have upgraded last week, would have loved to cancel my contract!!<br> <br> <br>
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
