Bad customer service from sales man not meticulous

On Monday the 15th of June 2015 I bought 2 neotel phones from altech auto page and Keith the sale man never opened the phones to activate them just gave them still sealed and told me the phone will activate in 24 hours, they never did on Thursday the 18 June 2015 I went back only then he activated the phones by inserting the info on his system and I bought R200 airtime only to tell me he loaded it automatically on the phones which was not true I got home I checked the balance the was still no airtime that's when I realized on the invoice the was a voucher number for the airtime so inserted them only to find out that he did not rica the SIM cards for both phones! I called the call centre only to tell me try can't help me because the copy of my id is not visible enough. Time consuming of driving back and forth to the shop for irresponsible error from the sales man who does not take the authority to give the customer the best service. I am so disappointed through poor customer service I have received! Clearly the sales man is *********** and does not clearly can't perform his duties. I have to go back to the shop for the 3rd time. Time consuming and fuel wasted.