Bad Client Service

I'm getting sick of Autopage, infact I got sick of this company long time ago when someone in Dec 2014 opened a ********** contract using my details and they were not cooperative in terms of speeding up the process of investigation and they could not even provide me with clearance letter when I requested it. I recently checked my credit reports from XDS & Experian only to find that I owe Autopage an amount of R9775. I called this morning at 10:11 for them to rectify this and I spoke with Sibusiso and he promised to send an email to these parties & he will \cc\" me on the e-mail. An hour went by and I received no e-mail, I called back about 5 times and I was told to hold for him, when I was still holding the line got cut off several times. I called again at 15h15, same thing happened I got cut off. What exactly do I need to do now, I'm really frustrated about this whole thing. I need to have something as evidence that my name was cleared!!!!!!"