Bad client communication on early upgrades

I have sent the following complaint to Autopage and am awaiting feedback:<br> <br> Please advise me how it is possible that Autopage now bills me for 2 devices? <br> <br> I upgraded my contract this past Saturday, 18 July, 2017 and have received my latest invoice today, 20 July. I didn't pay for 2 devices the previous time I upgraded in June 2013! No one communicated to me that this would be the case if I were to upgrade now! Not your telesales agent that prompted me to upgrade nor your in-store personnel did so! How can you change your processes and not inform your clients? Why on earth would anyone then want to upgrade early!? <br> <br> I also realized that Autopage has been billing me for MMS charges to a number *** at the same time 14h21 every day. I have no idea what these charges pertain to or whose nr this is. Please investigate and rectify this immediately and stop these MMS's charges to this nr.<br>