BAD BAD BAD

On 2015-06-07 I upgraded my one autopage cell contract .I informed the consultant Danelle to please cancel my other contract ***) because it has expired. She told me to wrote n letter to inform the head office to cancel the contract. I also wanted the l?ne to stay open, as I wanted to go on prepaid. I wrote a letter and she told me that she will fax it to them. At the end of June the contract wasn't cancelled, and I received new free minutes. On 2015-07-15 i drove 120 km to Kimberley to go and sort out the problem.I spoke to Willem who told me that they are offline and he told me he cant help me.I told him that I'll came back later.Before we drove home my wife phoned Willem to hear if they were online. He told her he can't help her she asked him to phone us back as soon as the system was on so that they can check what's going on. Up to now nobody has phoned me. Willem's attitude regarding client service was very Bad, it was almost like thats not my problem and I'm not going to help u. Surely the lines are back on now?