BAD ATTITUTES AND SERVICE HANDLING ACCOUNT ERROR

I received a ridiculous high account for supposedly data usages during June. The account only stated data usage from 1 - 30 June. I phoned to query this and a \dispute"";5;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;268495;26;9;2;0;1;0;0;2;NULL;NULL;NULL;15/07/20 14:17;15/07/20 12:39;Bad service;***;;***;I submitted a claim more than 3 weeks ago and as yet it has not been resolved.<br> According to the contactor (service provider of Outsurance) the damage is too minor to warrant a claim, even though the 3 contractors I contacted claim the opposite.<br> Outsurance has accepted to repair damage, but every set date has changed to \next week\"".<br> Outsurance will not acknowledge the extent of the damage and deny my requests for a second opinion. Apparently Outsurance only has 1 contactor"