Bad attitude and not helpful

On the 30th my debit order went of and it is R500 more than what was expected. The next day I phoned Autopage Menlyn. I remember speaking to Sue. She said that she cannot help me its my own mistake that my account is so high, but I can come in to the shop and they will give me a itemised bill. She gave me no solution no friendly hallo or bye. I went to the shop on Friday only to see most of their workers chatting and sitting around laughing, anything but helping costumers. A trainee first helped me, eventually Martinique could here that I had a problem and the trainee couldn't help me. The trainee also asked Sue questions regarding my issue, but she was to busy having a social chat where ALL costumers could hear and see them. Some workers, including the manager Sue has limited to no respect for costumers as well no professional manner to handle their costumers. She could here that I had a problem, but decided to go on Lunch, rather than to help me or any other costumers, noted that the store was busy. Autopage has given me a BIG headache over the past years, and I hope that this would be the last time year doing business with them. Cant wait for my contract to END!!