JS
Jacques S

1 reviews | Active since Aug 2015

19 Aug 2015, 21:38

Bad attitude and bad customer service

My debit order failed go through the end of July 2015, i made a payment the 31st of July 2015. I got a email from Auto page, saying i need to do a payment and was given a specific reference number to use, which i did. Needles to say my phones was suspended. <br> <br> I went to my nearest Autpace and explain the account was paid and gave proof of payment. The branch said they will report it to head office but it will take a week. This was unacceptable and contacted Auto page head office and manage to speak to a lady Jacky. Jacky allocated the money to the correct (4 contracts) accounts. But insisted we still need to make additional payments.<br> <br> I tried to explain to Jacky this is not the case, but she got so upset with me she dropped the phone in my ear. I went back to the nearest Auto page Branch for assistance and the Lady at at this branch said there was suffusion funds paid the 31st of July. <br> <br> Needles to say my phones was suspended the 17th August ones again.!!!

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Replies (1)
Autopage
Autopage's reply20 Aug 2015, 16:07
Official
Hello Rozet,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage