RE
Roan E

1 reviews | Active since Sept 2013

27 May 2015, 12:19

Auutopage charged me for Data that was never used

I have a cellphone contract for a Samsung S5 with autopage. On this contract I also have a 2GB data bundle. I received a bill for the period of (01-04-2015) to (30-04-2015) usage. According to this bill I used a additional 1,829.85MB over my 2GB data bundle and was charged out of data bundle rates.<br> <br> I am able to see the usage of data on my phone for that period and it did not match what the bill stated. I phoned autopage, where the consultant confirmed that I did not use the data that I was billed for. I was sent to accounts where i was told this would take 2 working days to resolve. I then phoned a week later where I was told that it would take 7 working days to resolve and was transferred to accounts where I was told It would take 2 weeks (working days) to resolve.<br> <br> I will be billed for data I did not use and the debit order will go off before the matter will be resolved. I was told I will be refunded. But as ALL of my past experiences with autopage have never gone well, I am sure it will be a long hard battle to get my refund from the mess on autopage's side.<br> <br> I strongly advise anybody not to sign up with autopage.

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Replies (1)
Autopage
Autopage's reply27 May 2015, 16:14
Official
Hello Roan.Eriksson,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage