Autopage unable to activate a Sim card

App**** for a sim swop on wed 25 match. Was told it would be active within 24hrs. It wasn't. I phoned in. I called in 5 times and each so called service consultant could not even see on the system that the request had been made and also did not offer to rectify it. Agent no6 said she would put in a new request and assured me it would be active by the following day. It wasn't. I called in again. And again the agent said there wasn't request for a sim swap on the system. Again assured me that she had now done so and it would be active by the following day. It wasn't ( surprise!). How difficult can it be to activate a sim card? And why can no one follow up on their own promises? I am so glad my contract ends next month. I certainly will never use this *********** company again