MS
Michael S

1 reviews | Active since Mar 2015

27 Mar 2015, 08:23

Autopage -The worst company I have ever dealt with

On the 19/03 I requested an upgrade and asked to be moved from MTN to Vodacom. I paid my R1789.87 settlement fee and I received my phone and new sim card and was told to wait 48 hours for the internal port to process. 5 days later and after many calls to the call centre I was still waiting to be ported. On Wednesday I decided to cancel the port and my contract with Autopage so that I could move to Vodacom directly. I returned the phone and sim card to the store and they had put in the cancellation request. I also made a few phone calls to the call centre to confirm the cancellation. On Thursday evening at 8pm I received an sms to say thank you for being with MTN and good luck. Then no service. After contacting the call centre again, my number was ported to Vodacom after my request to cancel it!!! Now im left with a phone and no number, no sim card.. I am sick and tired with dealing with your *********** staff, all i get told is that I must wait 24 hours. I am now in the Vodacom network, in a new contract with no phone and no sim card!! All I want is to be out of Autopage like requested! I am one ****ed off customer! Please rectify Immediately.

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Replies (1)
Autopage
Autopage's reply27 Mar 2015, 15:21
Official
Hello msteyn20,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage