Autopage terrible service

I upgraded my cellphone contract during January 2015. The contract was to come into effect during March 2015. On 10 April the new contract had not yet come into effect. I visited the Menlyn branch of Autopage and spoke to the Manager Jane. At this point I was about to run out of data on my contract. Jane added a 1 Gig data bundle on my phone as I could not yet top up my own contract. She logged a complain with her head office and promised to sort out the problem. By 5pm on the 10th of April, the new contract had not been activated, I had not heard from Jane and decided to phone the call centre. I was placed on hold, cut off three times and after an hour on the phone (which I was billed for) spoke to the call centre manager who promised to have the problem sorted out within a day. Needless to say I did not hear from him again. On the Monday, 13 April I received a call from Jane - stating that the problem was created by Autopage, I would not billed an the new contract would come into effect at the end of May. I was billed an amount of R1190 for data costs! Autopage refuses to respond to my numerous complaints!