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naziemah S

1 reviews | Active since Jun 2012

03 Feb 2015, 11:17

Autopage *****s money from their clients bank acc

On the 08.01.2015 I realised that my account hasn't been debited for my cell contracts. I called Autopage and found that they loaded ABSA banking details and I don't even bank with ABSA. I immediately changed it to my correct account details and instructed them to deduct the money immediately. The money was deducted that same evening R613.50. The end of the month 30.01.2015 they debited me for current month and again for R613.50. I called them and landed with Lanta Depot, this women does not belong in any call centre environment. Her attitude was putrid, she spoke over me, shouted, said I can go ahead a load a hello peter complaint ,muted the call 4/5 times. Her absolute horrible attitude was as idiotic as she is. I requested to speak to a manager and she said \no you don't need to speak to a manager". She then transferred me to Mervin Snaayman who took my query and advised that he will check as they don't have confirmation yet and sort it out Monday 02.02.2015 and call me back. I called after 16h00 yesterday and was told that he will call be back. He still hasn't. I have cancelled my contracts with Autopage due to INCOMPETENCE. AND I AM STILL WAITING FOR MY MONEY THEY STOLE!"""

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Replies (1)
Autopage
Autopage's reply03 Feb 2015, 11:28
Official
Hello mfaiz,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage