JF
Jane F

1 reviews | Active since Mar 2013

11 Mar 2015, 11:11

Autopage *****ing my money

I've contacted Autopage in December, via phone, from Sierra Leone, where I am currently working, to cancel my expired contract. After all questions was answered, and everything basically concluded, I was told that the system is down, and that I must call again later. I told them I was calling from another country, it is hugely expensive, and do not know if my credit will be enough for another call. The operator the told me it's ok, he will cancel all this for me, as soon as the system is up again. Suffice to say, this never happened. I then emailed Autopage customer service, explaining it to them, and that my debit order is still being deducted. I asked them on that mail as well, to please stop my contract. Well, no reply.<br> <br> Now 4 months on, I am still being charged. And receives letters in my mailbox warning me of legal action. This is pathetic. I find it harder to cancel my subscription, than it was to get the contract. What more must I do? And what about my money that was ****** from me by Autopage after I tried to end the contract, but they want to take legal steps against me? <br> <br> This issue must be resolved, as this is really pathetic, typical poor service Autopage!

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Replies (1)
Autopage
Autopage's reply11 Mar 2015, 11:24
Official
Hello elmavdm073,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage