AS
Anri S

1 reviews | Active since Oct 2010

30 Apr 2015, 09:07

AUTOPAGE - SEVERE LACK OF SERVICE!

Once AGAIN Autopage cannot provide satisfactory service. I called last week Monday (20th), spoke to Thomas, to increase the airtime transfer amount on my account. I was told that it will take 2 hours to be active. After 5 hours, I tried the service, but it was still not increased. <br> After that, I have been calling EVERY DAY as the increase was still not done( Spoke to Simon, Anthony, Cindy and others)! Every time I get the same promise - it will be active in 2 hours. It is now the END of the FOLLOWING WEEK and when I called this morning, I spoke to Karen Sekwana who ONCE AGAIN made the promise that it will be active in 2 hours.<br> When I tried it now again on my phone, it said the whole service was de-activated!!<br> This is UNACCEPTABLE SERVICE once again from Autopage. I need this sorted out immediately! <br> This just shows that Autopage does not care one single bit about their customers.<br> Prove me wrong.

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Replies (1)
Autopage
Autopage's reply30 Apr 2015, 10:46
Official
Hello anri1605,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage