Autopage service request closed without resolution

I had requested an upgrade from the westwood store in december. I was declined due to a prevois late payment. i was informed to wait 3 months for it to clear and apply again. At that stage i had requested a cancellation and conversion to prepaid. <br> <br> in my februarys bill i note that i have been charged my old tariff plan including BIS (for blackberry) but an additional amount for a SAMSUNG phone. <br> <br> 1. i have not received any samsung phone from autopage, nor a call to say the upgrade was approved.<br> 2. how does one use BIS on a samsung, clearly that should be a RED flag. <br> <br> subsequently i had emailed the store and service desk. <br> the service desk had merely issued a request no and thereafter rep**** and stated TASK Closed and only referenced my email sent. I.e. no feedback nor resolution and the task is closed. <br> <br> These service people should leave their jobs and allow other people who will appreciate employment to work and earn a living. <br> <br> Please cancel the existing contract.<br> <br> From: IT ServiceDesk<br> Date: Fri, Feb 5, 2016 at 12:03 PM<br> Subject: [Task ***] Task Closed<br> <br> From: IT ServiceDesk<br> Date: Fri, Feb 5, 2016 at 1:44 PM<br> Subject: [Task ***] Task Closed: Re: [Task ***] Task Closed