Autopage service is pathetic

I am an Autopage subscriber. Why?<br> On the 19th of May 2015 I called the helpdesk to report that one of my phones (used by my son) had been ******. I requested that the phone be blacklisted and the helpdesk confirmed.<br> On the 23rd of May I went to my local Autopage shop in George. They told me the phone was not blacklisted so I asked them to do this and they confirmed. I gave copies of the case file and filled in all forms and it was confirmed that all is taken care of.<br> I called the helpdesk a few times over the last weeks but they could not help me.<br> I called Autopage insurance but they could not help me because the phone had not been blacklisted.<br> I e-mailed the helpdesk to blacklist but except for a 'do not reply' email I got no service and I was told to call the helpdesk.<br> I called the helpdesk again to blacklist the phone but they could not do this until I find the box of the phone and tell them the serial number. After a lot of searching the box was eventually discovered<br> Today I again spoke to the helpdesk to blacklist the phone and I was informed that the phone had been blacklisted on the 23rd of May and that The will mail me a number and then I must call their insurance