Autopage response

Autopage sent me the following reply:<br> <br> 'Dear Valued Customer<br> <br> Your service request with reference number 783150 has now been closed.<br> <br> The details of your query are as follows:<br> --- Forwarded message ---<br> From: gary berkowitz <br> Date: Mon, Jul 13, 2015 at 9:39 AM<br> Subject: [Email Removed]<br> To: [Email Removed]<br> <br> <br> Please see attached<br> <br> === Closed ===<br> Good Day<br> <br> Thank you for contacting Altech Autopage Cellular.<br> <br> Kindly note that your usage is your responsibility and you need to ensure that you monitor it closely and check your balances at all times. Alternatively you could migrate to a bigger package, top up. This will ensure that you get the data relative to your usage profile and that it does not exceed the threshold.<br> Should you have any further queries do not hesitate to contact us on contact number ***.<br> <br> <br> I completely agree with them except for the fact that I was unable to check my balance on this particular contract as told to me by the manager at the Cresta Autopage until after a month or 2. This fact in addition to being told that I would not need a 2nd contact needs to be resolved. I was advised against it.