DF
Diante F

1 reviews | Active since Sept 2012

09 Dec 2015, 12:16

Autopage refuses to deal with data dispute

I have a data contract with Autopage and have since August 2014. I receive 2gb Data and an ipad mini. In December 2014 I left my modem/sim card locked away in my empty office and went away for holiday. At the end of January 2015 I was billed R2740 for data used over December???? I went into the store in Ballito to complain and was met with 2 other irate customers who had the same complaints. The fault was apparently logged and I was told someone would contact me - no one did. I reversed the payment of R2740 and continued to pay my monthly subscription of R199pm. Each month I simply reversed the debit of R2740 and paid the R199. I requested that autopage provide me with some sort of proof of websites visited/data used during that time period. No one got back to me. I have since been handed over to attorneys, have continued to pay my subscription fees but still request proof of the data usage before paying the R2740. I have called autoage call centre and rudely told I should never have left my sim card in my office and directed to email a letter. i have done so and STILL awaiting a response. In the mean time legal action is being taken! Stay away from autoage

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