Autopage refuses to assist

I requested the new LG G4, and after 4 weeks of back and forth, I have my phone, but the wrong contract and nobody is coming back to me about what is happening. <br> <br> I call at least 2 to 3 times a week, multiple times a day, and have among others spoken to Lebo, Zahir Hendricks, Thevo, Tabo, Tom and Amy. Not one of them has managed to resolve my issue, and they keep promising to escalate this to a manager. I have been promised a call back numerous time, but have yet to receive one, instead I have had my calls mysteriously dropped too often to count. <br> <br> They are currently trying to get the call recordings, but these are not available. So they have logged and IT call. <br> <br> I have tried speaking to a manager, but have been told they are either not in the same building, or are in meetings. Their names are Tom Davids and Zahir Vallie. I would appreciate a call back, and a way to resolve as soon as possible.