Autopage Poor service and breach of contract

Altech claims to be a service provider but are very quick to blame the network providers. <br> My wife's phone has to be recharged every month even though she is on a contract ?<br> She started a new job today so has no landline yet and her mobile can not make or recieve calls but when i call the helpdesk and want to speak to the manager, i am told that the manager will only speak to the account holder. How are they going to do this if she has no lines of communication ?<br> This happens every month, she has to call them to recharge her phone. Why do we have to remind someone to do their job ?<br> There are no reports of outages on mybroadband, i have enough of BS from Autopage. I work in the telecommunications space and will know if there are any mobile outages so please no more BS.<br> We want this resolved now!!!