Autopage Pavillion - PATHETIC service & follow up!

My wife who is a loyal contract subscriber with autopage pavilion for the last 4 or so years had done an upgrade of her contract via the autopage website & was told the phone would be delivered by mid Jan.The phone was not delivered in Jan but an annoyingly delayed delivery on the 9th of feb although the delivery invoice is dated a few days earlier.There was not one courtesy call from autopage informing us of the delays,etc,All calls had to be made at our expense...once the phone was finally delivered it was delivered without a sim card which is truly mind boggling that a contract phone be sent without the relevant sim needed (Nano).Once autopage was informed we were told the card would take 5-7 working days after having to further complain to the manager we were promised delivery the next morning (11-02).Much to my utter disgust at a pathetic amateur service,the sim was sent to my wife's workplace (which is no help whatsoever as my wife is on maternity leave till may) whereas the phone was delivered to our home.I would like to express my whole hearted disgust at a terrible terrible service & I would love some real answers as to why this poor quality of service is even allowed!!!!!