Autopage pathetic service and no response

I requested an upgrade on the the 29th July I received my phone and sim card on the 3rd by courier. On the 5th I went to the Autopage store in Somerset West Mall to activate the sim card and do a sim swap, they told me to call the call centre to do this. I called on the 6th and they gave me Ref No 798540 and said that it will be done within 24 hours, not done. I went to the Autopage store in Tygervalley on Sunday the 9th August and they told me the call centre was closed but to wait as it takes 24 working hours to activate thus Wednesday the 12th. When it was not activated by the 13th I called and was told that the sim was defective and they will send me a new card by courier Ref no 806398. I was told that I would receive the card the next day by courier. I did not receive the card and called again on Monday the 17th and was assured the card had been sent by courier. Tuesday the 18th I called again and was told that the sim card was NEVER sent and that the Ref no was closed. A new card was ordered on Wednesday 19th and told it will be sent same day. The waybill showed it was loaded on Friday 21st and today the 25th NOTHING. I've logged 3 complaints without reply. Pathetic service