AG
Andrew G

1 reviews | Active since Jul 2015

01 Jul 2015, 08:59

Autopage pathetic

Hello<br> I have been an autopage client for 16 years and my cell phone bill is normally around R500.00pm.<br> On 16th June i received an sms saying my unbilled data is R34 000.00 and do I want to continue?<br> Then the party started . . . .<br> Autopage Sunridge printed me about 10 x A4 pages of MYMTN usage which when adding up the data equates to about 21GIGs, I do not use my phone for internet and the downloads continued throughout a 4 day period 24 hours a day even throughout the night whilst my phone is next to my bed!<br> I went to go see Autopage sunridge, they sent me to a Nokia shop who in turn sent me to a MTN shop who in turn sent me back to Autopage Sunridge, nobody gave a damn!<br> Autopage Sunridge washed their hands of me and gave me Altech head office numbers and lodged a complaint on my behalf with a reference number: 728454.<br> I have spoken to about 10 x people at the head office .. . . .what a shambles!!!!<br> Everyone has a different story, I got cut off constantly and am still awaiting a manager to phone me back! ( I was told that my case had to be answered by end of business 26 June 2015)<br> Most of the conversations centred around that I am to pay the money (R34 000.00) <br>

0
Replies (1)
Autopage
Autopage's reply01 Jul 2015, 15:39
Official
Hello andrewgrey1,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage