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Nerine A

1 reviews | Active since Sept 2015

23 Sept 2015, 15:00

Autopage overcharg customers & capping not allowed

This month I received an account from Autopage for R2200 which is supposed to be R599 for two mini I-pads with 2gig data each. Upon investigation I discovered we went over our allowed data and I phoned their Customer Service Centre (whom in the past never gets back to me if call is logged via e-mail) now 14h23 23Sep'15 who informed me that Autopage charges R2 per mb if we go over the allowed 2gig data. <br> I therefore requested that they cap/block each account at 2 gig, not to go over. He informed me that he can't do it which I couldn't understand as other network providers like MTN, Vodacom and Telkom can cap data accounts. I then asked him whether he CAN'T do it or does Autopage NOT ALLOW capping as part of their money making scheme. His response was \Mam

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Replies (1)
Autopage
Autopage's reply25 Sept 2015, 15:10
Official
Hello nerine.adams@lif,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage