AH
Adele H

1 reviews | Active since May 2015

08 May 2015, 19:34

Autopage Outrage

Some 18 years ago my wife and I got our first cell phones through Autopage in Durban from a small office with only 2 ladies in attendance. Since then, with every renewal after each 2 year contract the service has gone from good to mediocre to bad to pathetic.<br> Now the latest, we upgraded to the newest phones in December 2014 and my wife has had nothing but endless crud with her phone and service. Account cut for whatever reason, stop order problems, etc.<br> And now, a stupendous account and once again no cell phone service no texting, no data bundle and the list goes on... we are paying for the service, but getting jerked around for our efforts.<br> We are having to go forward and backward from pillar to post dealing with individual that either don't give a damn or simply don't know what they are doing.<br> What ever happened to customer service?<br> To doing things right the first time?<br> To being polite, professional and prompt?<br> Autopage has become too big, they have lost focus on customer service and retention. Since Altech got involved their dedication to their customers has gone seriously backwards.We're re not impressed. Get it right guys. Competition is fierce...

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Replies (1)
Autopage
Autopage's reply11 May 2015, 08:57
Official
Hello adelehoundsome,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage

Best regards,