Autopage not refunding my money

Altech Autopage double-debited my bank account at the end of May and is now giving me the run-around. Their contact centre agents keep saying different things and I am tired of it. Autopage seems to be contracted to some company called New Debt to collect outstanding payments. I did not sign up with those people, Autopage did. When I call Autopage, they claim not to see the R970.30 deducted from my account on the 28th May 2015. The very same amount (in two payments) was deducted on the 29 May 2015. They are alleging not it pick up the R979.30. New Debt also cannot pick it up. So, what must I do now? Who is lying to me??? On Monday, after calling four times and talking to four different people, someone called Kyle said I must send through the proof of the deduction and they will definitely attend to it. (Don't get me started on how many times their lines just cut you off!!!) Anyway, Kyle said that it takes about 24-48 hours for a review o such matters. Today I call and this girl tells me I must wait for Monday for all the payments from New Debt to come through. I don't want to wait. I don't HAVE to wait. I WANT MY MONEY BACK!!!