Autopage La Lucia Mall - Terrible Service

My mom Michel Pearce requested a conversion of her Cell C contract through Autopage to prepaid on the 20th September.She went into the Autopage store in La Lucia mall to put through the request as telephonically she was given the run around from Altech and Cell [URL Removed] the 30th September she had not received any feedback and called the store. She spoke to Stephanie who explained that there was no record of her request from the 20th.It was now the 30th September and now she has missed the cut off date therefore it would only go through on the 28th October.I then contacted the store myself as my mom didn't seem to have much luck with getting the correct answers or confirmation of the request (no reference number, email, or anything).I spoke to Stephanie as well who explained the same as she did to my mom, I was unhappy with her response so requested to speak to the manager of the store - FARAZ KHAN. He was very rude to me, unhelpful, uninformative and eventually after much arguing about the process and why my mother's request was processed on the 20th I requested his details and the owners details, at this point FARAZ hung up the call as he did not want to give me info! I NEED ANSWERS