cB
carmen B

1 reviews | Active since Apr 2009

09 Jun 2015, 13:26

Autopage is pathetic

Last month my cell bill was approximately R1000 more than usual due to me using more data, I did not realise that my once off 1Gig had expired and so I went out of bundle.<br> <br> I did not dispute this but I obviously had not budgeted for this surprise, they said that I could make arrangements with credit control. I spoke to Cameron and we made an arrangement and I stuck to it with my first debit order. At no stage did Cameron tell me that my account would be suspended!<br> <br> A few days later my services have been suspended. I have called into the call centre 10 times now!!!!!!<br> <br> Each time they tell me that will reactivate my account but that it will be suspended because the system picks it up as arrears. Well since Friday last week my account has been suspended and never once was it activated,<br> <br> I was told to speak to Cameron on Monday but he has not been in the office since last week.<br> <br> I called again on Monday and they activated my account but it is deactivated<br> <br> I called again this morning and they said that they would activate my account and load an exclusion.<br> <br> this has not happened yet!<br> <br> I have been with autopage for about 10 years, maybe more and I have never ever not paid you,<br> <br>

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Replies (1)
Autopage
Autopage's reply10 Jun 2015, 11:55
Official
Hello consumer1486,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage Cellular