EB
Engela B

1 reviews | Active since Jun 2015

06 Jun 2015, 12:23

Autopage is *********!!!!

My phone was ****** last year in June/July after numerous attempts to block the sim card Autopage did not do this and now a year later I'm still receiving invoices for the account I tried to block. In my opinion someone in customer services activates the line, I believe this because in order to activate the line you need personal information about the contract holder which the thieve that stole my phone would not have. I'm fed up with their poor service deliver and sms's threatening me with a bad credit record. Even after numerous attempts from my side to correct the account (phoning several times, visiting head office, talking to someone in the legal department, email head of communications), Autopage has put in no effort in order to correct this error. The only effort they seem to put in is to send me legal warnings to settle my account. I have never in my life experienced such bad service. AVOID Autopage at all costs!!!!

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Replies (1)
Autopage
Autopage's reply09 Jun 2015, 11:42
Official
Hello Engela Botes,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage Cellular