Autopage Ignore Requests

So, for the past 3 months, I've been trying to get Autopage to stop charging me for a device, when my contract has expired. I've logged multiple calls online with varying responses:<br> 1) there is no device charge<br> 2) the device charge has been removed<br> 3) no response...<br> I've phoned in a week after the last request only to be told the ticket was closed. They logged a new ticket.<br> I phone again today, (a week after the last phone call), and they cannot see the ticket I logged last week, and the reason my last online request was closed, was I didn't say if I wanted a credit or not, despite the fact that I demanded proof that it was reversed / refunded.<br> <br> Now I suppose I should REALLY not have logged online, but unfortunately I have a very busy work life, and sitting on hold for 30 minutes, really isn't possible most of the time. Although it seems that phoning in is just as useless. <br> <br> So anyway, the lady I spoke to today, says I need to wait about 7-14 days before I phone in again to see if they've reversed / refunded me. Not like I've waited 3 months already.<br> <br> Well, here's hoping I get the speedy response I got last time I logged a complaint here.