Autopage have no integrity at all

In June 2014 after warding off a number of telesales call from Autopage to renew my cell contract I one day relented and went through the process with a telesales person. During this process the question of my upgrade came up and I made the point that I was not really interested in another phone as I was perfectly happy with my current Nokia C5 as it suited my needs completely. After some debate I greed to take another phone which was another Nokia similar I was told to my existing C5 BUT I made the point that I would not be using the \new"phone and would keep it as a spare. The deal was concluded and I received the \""new\"" Nokia cell which I placed unopened in my cupboard as I had said I would. Now I get an account telling me my monthly bill will be increased by R95 due to the fact that I have not used the \""free handset\"" . I wrote/Emailed Autopage setting out my displeasure and telling them to reverse the account or come and collect the phone.<br> <br> Despite three odd reminders and a couple of calls I have not received any response from them. <br> <br> This is not our first experience of lack of customer care from this concern.<br> Can you help?<br> Chris Moll<br> <br> """